What we do
Across Australia, New Zealand, and the Philippines, GSI delivers a full suite of professional services that help organisations operate with confidence, care, and consistency. From customer support and claims management to digital operations, advisory work, and specialist capability centres, our teams combine expertise, technology, and local insight to create seamless experiences for the brands we serve.
Contact Centre & Admin Support
Human support, delivered with care and consistency >>
Design & Creative Support
Bringing ideas to life through thoughtful, human‑centred design >>
Projects & Business Analysis
Turning ideas into outcomes through clarity, structure, and delivery >>
Technology & Shared Services
Powering your people, partners, transformation and platforms >>
Connect with your customers their way, in their world
Our Customer Support and Back Office teams help clients meet their customers where they are — on fast, intuitive, modern platforms that make every interaction easier. Whether it’s real‑time support, streamlined processing, or behind‑the‑scenes accuracy, our teams use new digital tools to deliver quicker responses, clearer information, and more personalised experiences.
By combining human care with modern technology, we help our partners transform the way they engage with their communities and set a new standard for service.
Modern trends meeet smart, tech-powered creativity
Our Design and Creative team stays ahead of what’s shaping today’s digital world — from emerging visual trends and platform‑specific content styles to the fast‑moving rhythm of social media.
By combining creative strategy with new technology and AI‑driven tools, they produce designs, campaigns, and content that are not only visually striking but also optimised for reach, engagement, and performance. Their work helps our partners show up consistently, stay relevant, and connect with their audiences in the moments that matter.
Driving clarity, momentum, and standout delivery
Our Project Management and Business Analysis team brings structure, detail, and direction to every initiative. They turn complex ideas into clear plans, uncover the details others miss, and keep projects moving with discipline and transparency. From shaping requirements to managing timelines and risks, they ensure every piece fits together seamlessly.
And when it’s time to communicate the vision, they create presentations that don’t just inform — they impress. With sharp storytelling, clean design, and executive‑ready clarity, they help our partners make decisions with confidence and showcase outcomes with impact.
Building modern digital foundations for smarter, faster, connected work
Our Technology and Shared Services teams bring together deep technical expertise and practical delivery to help our partners modernise the way they operate. From full‑scale website and app development to Office 365 optimisation, Copilot deployment, and enterprise‑wide automation, they design and implement solutions that make work simpler, faster, and more intuitive.
They build Power BI dashboards that turn data into clear insights, create Power Apps that streamline processes, and support the platforms that keep teams connected across countries. With a focus on reliability, security, and user‑centred design, they ensure our partners have the digital tools and foundations they need to serve their customers with confidence.
See them in action
