The Business Analyst – Power Platform & Process Improvement translates business needs into practical, well-designed digital solutions.
POSITION RESPONSIBILITIES
1. Business Analysis & Requirements
Key Responsibilities
- Facilitate discovery sessions and stakeholder workshops to understand business needs, pain points, controls, and desired outcomes.
- Elicit, analyse, document, prioritise, and validate functional and non-functional requirements.
- Translate business requirements into user stories, acceptance criteria, process requirements, data requirements, and solution specifications.
- Maintain traceability from stakeholder need through design, development, testing, and acceptance.
- Identify assumptions, dependencies, risks, constraints, and open decisions early.
Expected Outcomes
- Clear and validated requirements.
- Stakeholder agreement on scope, priorities, and success measures.
- Reduced ambiguity, rework, and missed requirements.
- Complete and traceable analysis artefacts.
2. Process Mapping & Improvement
Key Responsibilities
- Document current-state and future-state processes using a consistent process mapping standard.
- Identify delays, duplication, manual effort, control gaps, hand-off issues, and automation opportunities.
- Facilitate process walkthroughs with process owners and subject matter experts.
- Recommend practical improvements based on evidence, business value, risk, and implementation effort.
- Define measurable process outcomes and establish a baseline where data is available.
Expected Outcomes
- Accurate and validated process maps.
- Clearly identified improvement and automation opportunities.
- Better-defined roles, controls, decision points, and hand-offs.
- Improvement recommendations linked to measurable business outcomes.
3. Power Platform Solution Development
Key Responsibilities
- Design, build, configure, and enhance Power Apps solutions aligned to approved requirements and designs.
- Design and implement Power Automate workflows, approvals, notifications, integrations, and scheduled processes.
- Use SharePoint, Dataverse, Microsoft Lists, Excel, and other approved data sources as appropriate to the solution.
- Apply reusable components, naming conventions, environment controls, security requirements, and documentation standards.
- Assess feasibility and raise technical constraints or proposed design changes before proceeding.
Expected Outcomes
- Reliable and maintainable Power Platform solutions.
- Solutions aligned to agreed requirements and approved design.
- Appropriate access, controls, and documentation.
- Reduced manual effort and improved process consistency.
4. Reporting & Data Visualisation
Key Responsibilities
- Develop and enhance Power BI reports and dashboards where reporting forms part of the required solution.
- Translate reporting needs into clear measures, data definitions, layouts, and visualisations.
- Validate data sources, transformations, calculations, filters, and refresh arrangements.
- Partner with stakeholders to confirm usability, interpretation, and reporting requirements.
- Document business rules, data definitions, dependencies, and known limitations.
Expected Outcomes
- Accurate, clear, and decision-useful reporting.
- Validated measures and business definitions.
- Reliable refresh and data-quality arrangements.
- Stakeholder confidence in report outputs.
5. Solution Design, Testing & Quality Assurance
Key Responsibilities
- Prepare wireframes, mock-ups, solution designs, and prototypes before or during development as appropriate.
- Treat agreed requirements and approved designs as the build specification; raise changes before implementation.
- Prepare test scenarios and support system testing, user acceptance testing, defect resolution, and regression testing.
- Complete quality checks before stakeholder review or release.
- Record defects, decisions, changes, test evidence, and acceptance outcomes.
Expected Outcomes
- Early stakeholder alignment on the proposed solution.
- Fewer avoidable defects and review-stage surprises.
- Solutions tested against requirements and acceptance criteria.
- Documented acceptance and controlled release readiness.
6. Stakeholder Engagement & Delivery Support
Key Responsibilities
- Provide concise and timely progress updates, including achievements, next steps, risks, dependencies, and decisions required.
- Manage stakeholder expectations and communicate the impact of changes to scope, design, or delivery dates.
- Work collaboratively with Change & Excellence, operations, technology teams, process owners, and external stakeholders.
- Escalate blockers and delivery risks early, with clear options and recommended actions.
- Support demonstrations, training, handover, adoption, and post-implementation review.
Expected Outcomes
- Clear communication and shared understanding.
- Early resolution of risks, dependencies, and decisions.
- Effective stakeholder participation in design, testing, and adoption.
- Smooth handover and sustainable use of delivered solutions.
7. Governance, Documentation & Continuous Improvement
Key Responsibilities
- Maintain complete solution documentation, including requirements, process maps, designs, test evidence, user guidance, support information, and change history.
- Follow GSI governance, information security, data privacy, change control, and release management requirements.
- Maintain an organised backlog of enhancements, defects, and improvement opportunities.
- Monitor solution performance and user feedback after implementation.
- Proactively identify and deliver improvements to owned processes and solutions.
Expected Outcomes
- Complete and accessible solution records.
- Compliance with organisational controls and governance requirements.
- Visible ownership of enhancements and support needs.
- Continuous improvement supported by evidence and user feedback.
KEY DELIVERABLES
- Business requirements document or requirements backlog
- Current-state and future-state process maps
- Pain-point, root-cause, and improvement analysis
- User stories and acceptance criteria
- Wireframes, mock-ups, prototypes, and solution design documentation
- Power Apps applications and Power Automate workflows
- Power BI reports and dashboards, where required
- Data definitions and business rules
- Test plan, test scenarios, defect log, and acceptance evidence
- User guides, training materials, and support handover documents
- Solution register, change log, and benefits or outcome tracking
SKILLS AND COMPETENCIES
Technical Competencies
- Business analysis and requirements elicitation
- Current-state and future-state process mapping
- Process improvement and root-cause analysis
- Microsoft Power Apps, including canvas apps
- Microsoft Power Automate cloud flows and approvals
- Microsoft Power BI, including data modelling, measures, and visualisation
- SharePoint, Microsoft Lists, Excel, and collaborative Microsoft 365 tools
- Solution design, prototyping, testing, and user acceptance support
- Data analysis, data validation, and business-rule documentation
- Documentation standards, change control, and solution governance
Behavioural Competencies
- Stakeholder engagement and workshop facilitation
- Clear written and verbal communication
- Critical thinking and structured problem solving
- Attention to detail and commitment to quality
- Ownership, accountability, and proactive follow-through
- Planning, prioritisation, and time management
- Curiosity, learning agility, and continuous improvement mindset
- Collaboration across business and technical teams
- Constructive challenge and willingness to raise risks early
- Adaptability in an iterative delivery environment
QUALIFICATIONS AND EXPERIENCE
Required
- At least two years of relevant experience in business analysis, process improvement, Power Platform development, or a comparable hybrid role.
- Demonstrated experience gathering, documenting, and validating business requirements with stakeholders.
- Demonstrated experience creating current-state and future-state process maps.
- Hands-on experience building and supporting solutions using Power Apps and Power Automate.
- Working experience with Power BI or a comparable business intelligence platform.
- Experience supporting solution testing, user acceptance, implementation, and handover.
- Strong written and verbal communication skills.
Desirable
- Microsoft Power Platform certification or equivalent practical experience.
- Experience with Dataverse, SharePoint solution design, connectors, environment management, or solution lifecycle practices.
- Experience in business process outsourcing, professional services, pharmacy, healthcare, finance, or shared services environments.
- Experience with change management, benefits tracking, or adoption support.
- Familiarity with project delivery, agile delivery, or continuous improvement methods.
BENEFITS
- Competitive salary package.
- Flexible working hours.
- Professional development opportunities.
- Supportive and inclusive work environment.
You will work alongside experienced practitioners across our global delivery teams, with the support and autonomy to do work that matters. We look for people who bring curiosity, ownership, and care for the people around them.
Tell us a little about yourself and why this role interests you. We read every application and will come back to you either way.
